ISR Computing -

Voice Engineering Practice

ISR Computing's Voice Implementation Service installs, configures and tests the voice system, documents the layout, and provides administrative training. Equally important, this service includes expert project management to ensure the coordination of all aspects including the customer's business requirements, interface with the telephone and broadband service provider, adherence to schedule, and risk management including back-up plans and access to additional resources.

This service is highly recommended for the deployment of Cisco, ShoreTel, Avaya, Polycom, Plantronics systems. It is also recommended for system installations that are large, complex, or involve multiple sites. ISR Computing's familiarity with the process and the equipment translates into an optimum layout, fast deployment, and full utilization of included features.

• Site survey and integration plan confirms the optimum design for your network
• A test plan is built based on the devices, features, and site configuration
• Installation includes connection to the network and verification of software level
• Voice products are configured with the designated feature sets
• Verification testing confirms the operation of the system including call routing, programmed features, and alarm indicators
• The ISR Computing engineer will configure Quality of Service (QoS) across the WAN
• Through careful adherence to program management discipline, the engineer is able to address the complexities inherent in multi-site multi-vendor environments and to resolve any unforeseen issues that may arise
• Key system configuration and layout details are documented in writing and provided for future reference