ISR Computing -
Data Networking Practice
Realizing the full business benefits of advanced network technologies requires monitoring and management around-the-clock. It can be challenging and resource-intensive and can draw you away from your core business. The need to build management expertise and capabilities can also delay the adoption of the most beneficial emerging technologies.
ISR Computing Network Management Services are an immediate, flexible management solution that can help you realize the full value of you network technologies sooner. You can rely on our superior expertise, processes, and tools as we continuously monitor your networks and manage for maximum availability and performance. Network Management Services enable you to:
- Realize immediate and comprehensive benefits from new technologies
- Keep IT resources focused on using the benefits to enable core business strategies
- Increase availability and minimize the financial and resource effects of downtime
- Reduce operational costs and avoid the cumulative costs and challenges of building and maintaining a dedicated management team, including hiring, training, retention, tools, and processes
Challenge
Today’s enterprise networks are in a state of transition. Employees are increasingly distributed over wide, disparate geographical locations. Workers are also more mobile, requiring access to applications and resources from more locations. Furthermore, enterprise applications are becoming more numerous and complex, and energy requirements and costs are rapidly increasing.
Today, IT administrators are consolidating their resources and centralizing their operations in an attempt to save costs and provide a more secure operating environment. Conversely, a majority of employees are no longer located at corporate or regional headquarters facilities, but are based out of branch, home, and customer offices and are increasingly mobile. These opposing forces, the centralizing of data technologies and personnel and the decentralization and mobilization of users, are straining enterprise technologies. They are challenged to deliver network access, availability, performance, and problem identification and resolution capabilities.
All of these challenges result in a pressing need to use the latest technologies to promote virtualization, efficiency, and agility. With that comes the need to provide more sophisticated management of your enterprise assets. ISR Computing offers emerging and advanced technologies that meet the needs of today’s evolving enterprise data networking. ISR Computing Network Management Services provide the in-depth monitoring, issue resolution, and management that you need to implement the latest technology solutions sooner, with confidence.
Business Benefits
ISR Computing Network Management Services is a way to “out-task” the around-the-clock monitoring and management of your enterprise environment, including devices and supporting networking infrastructure. A unique co-management approach allows ISR Computing to take the lead as an extension of your own IT team, while you retain access and ultimate control. These services are remotely delivered by an experienced team of ISR Computing engineers using industry-leading tools. With ISR Computing Network Management Services, you can:
- Adopt and realize the benefits of enterprise technologies sooner
- Apply industry-leading practices and methodologies to assure the continuous operation of your enterprise environment
- Optimize the uptime, performance, and efficiency of your advanced enterprise technologies to maximize the value of your investment
- Shape operational processes around a comprehensive view of enterprise resources and interdependences
- Complement your firm’s internal skills and allow your valuable IT resources to focus on your core business, leaving the work of monitoring and remediation of enterprise technologies to ISR Computing experts
- Lower total cost of ownership through reduced operating expenses by improving the efficiency of your enterprise environment and avoiding the cumulative costs of building and maintaining a dedicated operations team
Enterprise Network Management Services
- Unified Computing Remote Management Service
- Application Networking Remote Management Service
- Server Networking and Virtualization Remote Management Service
- Routing and Switching Remote Management Service
Services Specifications
ISR Computing Network Management Services are composed of flexible monitoring and management offerings that may be combined to deliver a customized solution to meet your needs.
| Day-to-Day Management Activities | Monitor/ Notify Service | Standard Service | Elective Service |
|---|---|---|---|
| Around-the-clock proactive monitoring | ✓ | ✓ | |
| Incident detection, recording, and analysis | ✓ | ✓ | |
| Automated event correlation | ✓ | ✓ | |
| Incident notification | ✓ | ✓ | |
| Problem identification | ✓ | ||
| Root cause analysis on problems | ✓ | ||
| Engineering support to diagnose and resolve incidents and problems and restore service | ✓ | ||
| Standard reports for performance and availability | ✓ | ✓ | |
| Configuration changes to vendor software and devices | ✓ | ||
| Move, add, change, or delete any component of a managed device or application | ✓ | ||
| Patches to the vendor applications and devices | ✓ | ||
| Review incident and performance trends requiring proactive attention | ✓ |
Monitor/Notify Service Features
Monitor/Notify Service provides physical and logical monitoring for all server hardware and software elements including operating systems (Microsoft, Linux) and virtual machine (VMware) environments. It also provides around-the-clock automated event correlation and notification of all events detected, coupled with access to historical reporting for trending analysis.
Standard Service Features
The Standard Service includes remote monitoring, incident management, problem management, and service level management for enterprise technologies and the supporting foundation network devices. ISR Computing remotely performs the day-to-day monitoring and management activities to resolve incidents, perform root cause analysis on problems, and implement standard changes.
Elective Service Features
The Elective Service goes beyond basic monitoring and management to provide flexible options to address specific needs and help ensure optimal performance of your enterprise infrastructure. The Elective Service offers a usage-based block of engineering hours that are used for customer-requested activities and changes to the environment. These requested activities range from routine move, add, changes, and deletes (MACDs) to implementing patches or updates to devices to proactive assistance application configuration.
Engineering hours may be used for the following:
- Vendor application software upgrades for feature enhancements
- Configuration changes to vendor software and devices
- Move, add, change, or delete any component of a managed device or application
- Configuration Manager changes
- Provisioning applications and interfaces
- Patches to the vendor applications and devices
- Review incident and performance trends requiring proactive attention
Why ISR Computing Network Management Services?
ISR Computing Network Management Services enhance the business benefits and significantly reducing total cost of ownership (TCO). Built upon the principles of co-management and outtasking, ISR Computing offers a happy medium between complete outsourcing and self-management strategies. Only selected services are contracted out instead of whole business processes, and you retain control of your own network. We proactively monitor the network and our team of experts is available around-the-clock, co-managing the network as an extension of your internal IT team. Together, we anticipate, identify, and resolve issues, and we do it faster, more accurately, less expensively, and with more visibility.
ISR Computing simplifies IT staffing and enables you to focus your resources on your core business strategies!
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